FAQ's

Please find below some helpful answers to our frequently asked questions!

 
If you can't find what you're looking for...

email us: 
info@houseofcardsrugby.co.uk

call us:
+44 7942 233499


or message us on Facebook:
https://www.facebook.com/houseofcardsinrugby/ 
  
Our customer service team is available all week 9am- 5pm.

 

 

Ordering & Delivery...

CAN I ADD A GIFT NOTE TO MY ORDER?
Yes you can. There is a notes section on our checkout page.

WHEN DO I HAVE TO ORDER FOR IT TO BE ELIGIBLE FOR NEXT DAY DELIVERY?
There is no eligibility required. We offer next day or standard delivery options.

CAN I CHANGE MY DELIVERY DATE?
If you find yourself needing to change the delivery date, call us immediately and we will see if we can make that change for you.

If we have already called the driver to deliver your order, then I'm afraid you will have to pay another delivery fee if you still choose to change your date.

CAN I CHANGE MY DELIVERY ADDRESS?
You will need to cancel and place your order again using the correct address. This is because the delivery fee is based on your address distance from the shop. 

WILL I RECEIVE ANY TRACKING INFORMATION?
Tracking information will be provided to you via your preferred contact method. If you do not receive this, please send us an email and we will get back to you as soon as we can.

WHAT HAPPENS IF MY RECIPIENT IS OUT?
If possible, our drivers will either leave in a safe place or find a neighbour to leave it with. Only if there is no options at all, your order will then be returned to the shop and there would then be an additional cost to re-deliver.

CAN YOU DELIVER TO A BUSINESS/ VENUE ADDRESS?
Yes, we can deliver to any address. Please notify your venue of your orders delivery date and time to make sure there is no confusion. 

 

Returns...

WHAT IS YOUR RETURNS POLICY?
Please visit our refund policy page... 
https://houseofcardsrugby.co.uk/policies/refund-policy 

 

Payment & Personal Details...

WHAT ARE THE PAYMENT OPTIONS?
You can pay with your Visa Debit/ credit card,

WILL MY CREDIT CARD DETAILS BE SAFE?
All your payment details are absolutely safe!

To know whether a page is secure, look for the lock symbol displayed in the web browser and that the web address starts with 'https://' as this means all communications are encrypted.

WHY DO YOU ASK FOR MY EMAIL & MOBILE NUMBER?
We need your email and mobile number to update you on your order or to update you on the latest news and promotions.

WHAT HAPPENS TO OUR CONTACT DETAILS?
Your contact details are not shared with any other parties. They are stored on our database for marketing purposes or to contact you on an order.

 

 

House of Cards logo